Satisfying your customers should be the main thing your business thinks about. Naturally, you’ll be obsessed with profits and making money. But, you’ll only achieve that with satisfied customers!
It may please you to know that the key to keeping your customers happy isn’t something complex. As the title suggests, it’s as simple as speed. If you provide a fast service, you will keep your customers extremely satisfied.
How can you do this? Here are some of the best ideas:
Accept Multiple Payments
Whether you’re an online business or a traditional brick-and-mortar company, you can benefit from accepting multiple payments. Customers sometimes don’t have a certain payment type with them, and can only pay in a certain way. So, you need to cater to this and accept all the different payment types. As you can see in this guide, it’s easy to set your company up so it can accept contactless payments like Apple Pay. This enables people to pay from their phones if they forget their wallets. Likewise, online businesses need to accept PayPal. This is perfect in cases where someone doesn’t have their card with them and can’t memorize their details.
What all of this does is speed up the payment process as people can quickly pay via any method possible and aren’t stuck around trying to count change or look for their credit card.
Save Their Details
This is an idea for online businesses and can speed up loads of time. When someone buys something, they need to input all their details. This includes bank info, delivery info, and contact info. It can take a long time and is a pain to do every time you make a purchase. So, speed things up by allowing customers to save their details. They register their email when they buy their first product, and never have to input any details ever again other than their email and password to log into their account. This leads to faster checkout times, and more satisfied customers.
Next Day Delivery
Customers are most affected by speed when it comes to delivery times. They don’t like waiting for their products to arrive, and you need to ensure they don’t wait longer than needed. So, you should always have a next-day delivery option. Even if it costs money, customers won’t care, they just want things quickly. It speeds the whole ordering process up and means someone can order something today and have it in their hands tomorrow. In fact, soon there will be same-day delivery, so you need to get on that as well!
If you operate a fast service, you leave your customers waiting less and less. This makes them happier, as they can enjoy your business without it taking too long for them to get what they want. So, if you’re keen to keep your customers as happy as can be, you should turn your attention to the speed at which you provide your service. Increased customer satisfaction will lead to increased revenue!